I'm Tom Harrop, an Experience Design hacker. I work in AustraliaπŸ‡¦πŸ‡Ί, the UKπŸ‡¬πŸ‡§ and the USAπŸ‡ΊπŸ‡Έ.

What do you do, Tom?

I conduct research with your users or customers to find out what's wrong with a service, then I start tinkering with things to make a prototype of an improved service.

I prototype entire services, not just digital things. I stage the entire customer journey whether it involves getting on a plane, driving somewhere, building a shop, anything.


Every client is different, but the common elements of my process are:

For whom?

I've worked all over the world with some great clients including Jaguar Land Rover πŸš™, Ferrari 🏎, Sony πŸ“·, Apple πŸ“±, Qantas ✈️, various UK Government Departments πŸ’Ό, SSE πŸ”Œ, Red Bull πŸ‚, Sky πŸ“‘, Vodafone πŸ“ž and heaps of others.

What next?

You can find me on LinkedIn - https://uk.linkedin.com/in/tjharrop. Add me, send me a message, and I'll send you my portfolio which includes my most recent work.

I'm happy to meet for an informal chat if you want to know more about what I do. I'm usually in either Old Street, London or Syndey, Australia but visit clients and their customers worldwide.