I conduct research with your users or customers to find out what's wrong with a service, then I start tinkering with things to make a prototype of an improved service.
I prototype entire services, not just digital things. I stage the entire customer journey whether it involves getting on a plane, driving somewhere, building a shop, anything.
Every client is different, but the common elements of my process are:
I've worked all over the world with some great clients including Jaguar Land Rover 🚙, Ferrari 🏎, Sony 📷, Apple 📱, Qantas ✈️, various UK Government Departments 💼, SSE 🔌, Red Bull 🏂, Sky 📡, Vodafone 📞 and heaps of others.
You can find me on LinkedIn - https://uk.linkedin.com/in/tjharrop. Add me, send me a message, and I'll send you my portfolio which includes my most recent work.
I'm happy to meet for an informal chat if you want to know more about what I do. I'm usually in either Old Street, London or Syndey, Australia but visit clients and their customers worldwide.